Terms of Service

1. Parties & Definitions

"VanTele", "we", "us", or "our" refers to VanTele Holdings (PTY) Ltd, a company incorporated under the laws of the Republic of Namibia, with its registered address in Eenhana, Ohangwena Region, Namibia.

"Platform" means the website located at vantele.com.ng and any associated mobile applications or services operated by VanTele.

"User", "you", or "your" means any person or entity who accesses or uses the Platform, including buyers, sellers, and visitors.

"Seller" means a registered User who lists products or services for sale on the Platform.

"Buyer" means a registered User who purchases or attempts to purchase products or services through the Platform.

"Transaction" means any sale and purchase of goods or services facilitated through the Platform.

"Namibian Dollar (N$)" is the official currency of the Republic of Namibia and the default transaction currency on the Platform.

2. Acceptance of Terms

By accessing, browsing, or using the Platform in any way, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these terms, you must immediately cease using the Platform. Your continued use of the Platform constitutes ongoing acceptance of any updates to these terms.

VanTele reserves the right to modify these terms at any time. Material changes will be communicated via email or a prominent notice on the Platform. Your continued use after such notice constitutes acceptance of the revised terms.

3. Eligibility

To register and use the Platform you must:

• Be at least 18 years of age, or the legal age of majority in your jurisdiction if higher.
• Have the legal capacity to enter into binding contracts under Namibian law.
• Not be prohibited from using the Platform under any applicable law.
• Provide accurate, current, and complete registration information.
• Not have had a previous account suspended or terminated by VanTele.

If registering on behalf of a business entity, you represent and warrant that you have full authority to bind that entity to these terms.

4. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must immediately notify VanTele of any unauthorised use of your account at security@vantele.com.ng.

You may not create multiple accounts for the purpose of circumventing bans, fees, or Platform policies. VanTele reserves the right to merge, suspend, or terminate duplicate accounts.

Account information must remain accurate and up-to-date. Providing false information may result in immediate account suspension without refund.

5. Marketplace Rules

VanTele operates as a marketplace intermediary. We facilitate transactions between buyers and sellers but are not a party to any contract of sale. The contract of sale is formed directly between the buyer and the seller.

VanTele does not own, inspect, certify, or guarantee any product listed on the Platform. Buyers transact at their own risk and are encouraged to review seller ratings and verification badges before purchasing.

All prices on the Platform are displayed in Namibian Dollars (N$) unless otherwise stated. VanTele is not responsible for currency conversion costs incurred by international buyers.

6. Seller Obligations

By listing products on VanTele, sellers agree to:

• Provide accurate, complete, and non-misleading product descriptions, images, and pricing.
• Only list items they own, have legal right to sell, or are authorised to sell as an agent.
• Honour all confirmed orders at the listed price unless a mutual agreement is reached with the buyer.
• Dispatch orders within the timeframe specified in their listing or within 3 business days if unspecified.
• Respond to buyer messages within 48 hours on business days.
• Comply with all applicable Namibian laws including the Consumer Protection Framework Act, Trade Marks Act, and import/export regulations.
• Maintain sufficient stock levels or promptly mark items as unavailable when out of stock.
• Not misuse buyer personal information obtained through the Platform.

Sellers acknowledge that VanTele charges a commission of 3.5% to 2.0% (depending on supplier tier) on each delivered order as compensation for platform services.

7. Buyer Obligations

By purchasing on VanTele, buyers agree to:

• Provide accurate delivery information and be available to receive orders.
• Make payment promptly upon placing an order.
• Confirm receipt of goods honestly and in a timely manner.
• Not raise false or fraudulent disputes against sellers.
• Not reverse legitimate payments after receiving goods.
• Inspect goods upon delivery and report defects within 48 hours.

8. Payments & Fees

All payments on VanTele are processed through secure third-party payment processors including Flutterwave and, where available, local mobile money providers. VanTele does not store full payment card data.

Escrow protection: Buyer payments are held in escrow and only released to the seller upon confirmed delivery. This protects both parties against fraud and non-delivery.

Refunds: Refunds are processed within 7–14 business days from the date a dispute is resolved in the buyer's favour. Refund timelines may vary depending on the payment method.

Seller fees:

• Basic Seller plan: N$170/month
• Pro Seller plan: N$850/month
• Commission: 2.0% – 3.5% per delivered order (based on tier)
• Free buyer registration: No fees for buyers

VanTele reserves the right to update its fee structure with 30 days' advance notice to registered sellers.

9. Prohibited Conduct

Users may not use the Platform to:

• List, sell, or purchase stolen, counterfeit, or fraudulently obtained goods.
• List items that require a licence to sell without holding such licence (e.g. firearms, pharmaceuticals, wildlife products).
• Engage in money laundering, fraud, or any activity that violates the Financial Intelligence Act of Namibia.
• Manipulate reviews, ratings, or feedback through false or incentivised means.
• Harvest, scrape, or misuse other users' personal data.
• Introduce malicious code, viruses, or harmful software to the Platform.
• Circumvent, disable, or interfere with security features of the Platform.
• Engage in price fixing, collusion, or other anti-competitive behaviour.
• List prohibited items including but not limited to: drugs, weapons, human trafficking services, explicit content, endangered species products.
• Use automated bots or scripts to access the Platform without written consent from VanTele.

10. Intellectual Property

All content on the Platform, including but not limited to the VanTele name, logo, trademarks, software, design, text, and graphics, is the property of VanTele Holdings (PTY) Ltd and is protected under Namibian and international intellectual property laws.

By uploading content to the Platform (product images, descriptions, etc.), you grant VanTele a non-exclusive, royalty-free, worldwide licence to use, display, and distribute that content for the purpose of operating and promoting the Platform.

You represent and warrant that you own or have the necessary rights to all content you upload, and that your content does not infringe the intellectual property rights of any third party.

11. Dispute Resolution

In the event of a dispute between a buyer and a seller, the following process applies:

• Step 1 — Direct Resolution: Parties are encouraged to resolve disputes directly through the Platform's messaging system within 48 hours.
• Step 2 — VanTele Mediation: If unresolved, either party may escalate to VanTele support. VanTele will review the evidence and make a non-binding determination within 5 business days.
• Step 3 — Formal Arbitration: Unresolved disputes may be submitted to arbitration under the Arbitration Act, 1965 (Act 42 of 1965) of Namibia before a single arbitrator appointed by mutual agreement or by the President of the Law Society of Namibia.

Nothing in this clause prevents either party from seeking urgent interlocutory relief from a competent court.

12. Limitation of Liability

To the maximum extent permitted by applicable law, VanTele shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.

VanTele's total aggregate liability to any user for any claim arising from use of the Platform shall not exceed the amount paid by that user to VanTele in the three months preceding the claim.

VanTele is not liable for: delays caused by third-party logistics providers, product defects, force majeure events, internet outages, or actions of third-party payment processors.

13. Termination

VanTele may suspend or terminate your account at any time for breach of these terms, fraud, or conduct harmful to the Platform or its users. Where possible, VanTele will provide notice prior to termination.

You may close your account at any time by contacting support@vantele.com.ng. Pending orders must be fulfilled before account closure. VanTele will retain your transaction data as required by Namibian tax and financial regulations.

14. Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Namibia. Any dispute arising from these terms that is not resolved through arbitration shall be subject to the exclusive jurisdiction of the competent courts of Namibia.

VanTele complies with the following Namibian legislation:

• Electronic Transactions Act, 2019 (Act 4 of 2019)
• Consumer Protection Framework Act
• Financial Intelligence Act, 2012 (Act 13 of 2012)
• Companies Act, 2004 (Act 28 of 2004)
• Trade Marks Act, 1973 (Act 48 of 1973)
• Labour Act, 2007 (Act 11 of 2007)

15. Contact Information

For any questions regarding these Terms of Service, please contact: